Application of robots accelerates process execution, eliminates human errors and allows better use of employee potential. “Customer Experience” itself also rises, which in itself may provide enough justification for building a robot.
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An example process required day-long monitoring of e-mail boxes, to which Clients sent their orders. The orders contained .pdf attachments which were manually analyzed, and the data included in them was copied manually to suitable systems of the company. Additionally, on account of the effective SLA, the process itself had to be performed very fast.
WHAT WAS THE EFFECT OF USING A ROBOT?
Many companies have been trying to optimize their operations for a long time, with the use of internal IT teams. Is such an approach wrong? What is the risk?
The phenomenon of Robotic Process Automation and providers of such solutions who, over a short period of time, have become players of global reach, shows that Clients’ expectations have been met in RPA being a gigantic ally. The traditional approach to optimization in the IT projects within a company was associated with the need to secure any and all the resources, to manage and update project documentation depending on changes and to incur significant personnel costs, as implementation itself often takes weeks or months.
• Significant reduction in the costs of maintaining the solution that automatizes the processes.
• Possibility to manage all the robots within the company from one place - central server.
• Increase in security of knowledge and methods of optimizing it within the organization.
• Independence from historical knowledge of key members of the project team.
• Possibility to smoothly transition to any solution provided by another provider due to the fact that the process is recorded in the form understandable for each future RPA developer.
After robotic audit and process analysis, the specialists from Rhenai recommends the optimal technological solutions. In many cases, we may organize mini hackathons, adapting technologies to the process, which guarantees that the Client will make the optimum decision. Apart from the issues of data security, which always has to be consistent with company policy, the fastest possible return on investment is priority (the size and scope of the license have to be specified upon purchase) as well as only incurring variable costs, i.e. using a model of “leasing” a custom-made robot in the form of Robot as a Service. What is more, although RaaS does not own a robotic license, it does not process any data on the servers of the supplier of the given technology or of the Raas service itself!!!
The fastest benefit is generated by choosing a relatively simple process, i.e. with a low degree of complexity. At the same time, it is a group of processes recommended for future implementation of automation using the Robotic Process Automation technology.
Secondly, one should diagnose the processes of average and high degree of complexity - the automation thereof may take a little longer, but the effect in the form of savings may be even better visible for the organization than in the case of uncomplicated processes.
The third group recommended for automation includes the processes that are relatively simple but offer the smallest benefits.
The above recommendations only constitute a road sign. In reality, comprehensive potential assessment depends on many additional factors